Below is a list of my most useful links on the Cisco Intranet that would be handy to get a generalist SE/SA up and productive. Of course most of these links will not work without access to the Cisco internal network via VPN, and they will not work without logging into Cisco (which is done at id.cisco.com)
Generate estimates, see quotes
Cisco Commerce Workspace – https://apps.cisco.com/Commerce/home – Used to build and share estimates and quotes.
Enterprise Agreement management portal – https://eaccw.cloudapps.cisco.com/app/#/ – Used to see the quotes your software sales specialist puts for EAs – knowledge worker counts, suites covered, etc.
Salesforce – https://ciscosales.lightning.force.com/lightning/ – Where to see deals and AMs push commits.
Connect with product management
topic – topic.cisco.com – Possibly the most important tool for any Cisco presales SE/SA. Look up every question ever asked and any answer ever given in any forum to product management or TMEs. Set data sources to “Newsgroup” to search PM/TME communications and/or “CSOne” to search all previous TAC cases. Leave the other sources unchecked.
Salesconnect – salesconnect.cisco.com – Get internal product TDM decks, see VT slides
TAC case query – https://cae-xmlkwery.cisco.com/main/casekwery.php – This is the one I like the most. There are several portals that will get the same TAC data, but this one organizes the information best.
CCW-R – https://ccrc.cisco.com/ccwr/? – where you can input a serial number and find info on ship date, who it was sold to, and if it is still under E-LLW or TAC support
CCO lookup tool – https://cdca.cloudapps.cisco.com/cdca/lookup.do – Lookup your customers CCO status, see what contracts they are associated to, and even add contracts to their profile, self-service (sometimes works). Try doing a search not on email address (takes too long), but on customer name using exact (not contains). Searching is case-sensitive, so “university of Oklahoma” returns nothing, but “University of Oklahoma” returns the records. If you want to look up yourself use it without the @cisco.com – for example “neaga”, not “firstname.lastname@example.org”
Smart account info via Cisco Software Central – software.cisco.com – First get access to your customers smart accounts by using the link for “Request Access to an Existing Smart Account”, then use Smart Software Manager to see their licenses, including products registered and pulling licenses.
Smart account reporting – https://software.cisco.com/software/csws/smartaccount/internalReport – use this link when you don’t have access to their smart account
TAC automated scripts – scripts.cisco.com – link for the wireless analyzer
visibility – https://visibility.cisco.com/ – See product quotas and attainment, also SPIFF information
sales compensation portal – https://sales-comp.cisco.com/employee/home – Show PE buckets, percentages, base/variable mix.
My business reports – https://mbr.cloudapps.cisco.com – See product quotas and attainment for the region. See week to date or quarter to date numbers. Also hit dashboards->Bookings 360. Best way to see product bookings over the last 3 years by account. Hit advanced filters, change from “Sales Hierarchy” to either customer or BE.
Smartsheet – https://app.smartsheet.com/ – where we keep our weekly high/low, and account team members
Centro – https://centro.cisco.com/Americas – How an RM views the sales dashboard. Have to request access.
Installed base reporting
Tansels sheet – https://cisco.sharepoint.com/:x:/r/sites/SLEDArchitecture/_layouts/15/Doc.aspx – This gets it own category. Pulled monthly, I believe.
Cisco Ready – https://rewarddash.cloudapps.cisco.com/#/sales/analysis/asset – How to find out what is at a customer. Use “Install Base” “Total Asset View”. Change the filter to get one account, and then click on the right and download to email/teams. Once downloaded, open the excel and select the data and move it to a pivot table.
- Workday – workday.cisco.com – Request PTO and see paystubs
- Apps – appstore.cisco.com – A simplified platform for Cisco-approved software and tools.
- Devices – devices.cisco.com – A simplified experience to easily find, order, and get support for your devices.
- HelpZone – cisco.service-now.com/helpzone – A self-service and support portal for all your IT and HR requirements.
BGP / DNS resources
Looking glass – lg.he.net – understand how your customer peers to the internet
DNS lookup tool – dnslytics.com – see your customers registered domains and contact info
CIDR report – cidr-report.org/as2.0/ – see the size and weekly changes of the global internet routing table
RunOn – runon.cisco.com – Find cloud infrastructure tools that enable multi-cloud and hybrid cloud services.
Public Sector tools
Erate commitment letters – apps.usac.org/sl/tools/commitments-search/AdvancedNotification.aspx – See if your school is funded
Erate eligibility – ciscoerate.com – Is that DNA-A license 100% eligible?
training hours towards 200 – https://wwss.cisco.com/ –
learn – learn.cisco.com
continuing education – ce.cisco.com
digital learning – digital-learning.cisco.com – Good courses to re-certify IE
SecureX – visibility.amp.cisco.com
Webex control hub – admin.webex.com
Demo licenses and hardware
Demo licenses – ibpm.cisco.com – give it some time to come up
Demo hardware – dls.cisco.com – get your customers trial gear
Picklist – pklst.cloudapps.cisco.com – Get old, junked hardware. Sometimes get lucky!
Collab sandbox – collabtoolbox.cisco.com – Create a sandbox, register a DX
Ariba buying – https://s1.ariba.com/gb/?realm=cisco-child&locale=en_US – purchase office supply stuff
dcloud – dcloud.cisco.com – demo Cisco solutions
eDnA – edna.cisco.com – enterprise data analytics. Snowflake, BI on Cisco data sets
Toolbox – toolbox.cisco.com – VMware and Microsoft lab licenses
Meraki licenses – epp.merkai.net – buy Meraki internal licenses at 90% off
Internal builds – ftp://swds.cisco.com/swc/interim – Download gobs and gobs of internal and external software. FTP connection.
Smart account reporting – mce.cisco.com – my cisco entitlements